When will my order ship?

Orders are packaged and shipped within 1-2 days, and typically ship via USPS Priority Mail. At the time of shipment, tracking info will be emailed to you. Delivery time within the US is generally 3-7 days. (I am located in Midwest, USA)

How are payments processed?

My shop is hosted by Big Cartel. Credit card payments are securely processed through Stripe, via Big Cartel, so I do not personally ever see customer payment/credit card information or details. 

Are Care Instructions included?

Each item includes a printed tag with my shop name, contact info, and laundering instructions. A cotton twill fabric tag with my shop name is sewn into each home décor piece.

Do you take Custom Orders?

Due to personal time constraints, I am not able to take custom orders at this time. However, some longer table runners can be cut and hemmed to a shorter length if desired, and price will be adjusted accordingly. Just ask!

Looking for more handwoven items?

I also have a shop on Etsy - just search shop names on Etsy and enter LokenLoomWeaving in the search bar. Also, any items found here can easily be moved to my Etsy shop if you prefer making purchases on Etsy. Just send me a message and I'll be happy to help. 

Questions?

Have a question not listed here? Please feel free to ask - just click on the "Contact" button at the top or bottom of page. I will reply as quickly as possible. Thank you!